At Tintify Pty Ltd (“Tintify”, “we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following personal information when you interact with us:

• Name, phone number, email address, and home or business address

• Vehicle details (make, model, registration)

• Property information relevant to window tinting services

• Payment details and transaction history

• Communication history, including calls, messages, and emails

• Photos of vehicles or properties (for quotes or portfolio purposes)

• Any other information you provide directly to us

2. How We Collect Personal Information

We collect information through:

• Our website forms

• Phone calls, SMS, or emails

• Social media messages or comments

• In-person interactions (e.g. consultations, installations)

• Third-party lead sources (with your consent)

3. Why We Collect Your Information

We collect and use your personal information to:

• Provide and manage our window tinting services

• Respond to enquiries and provide quotes

• Schedule appointments and send reminders

• Process payments and send invoices

• Improve our services and customer experience

• Send follow-up messages or promotional offers (you can opt out anytime)

• Maintain business records and comply with legal obligations

4. Disclosure of Your Information

We may share your information with:

• Contractors or technicians working with Tintify

• Payment processors or accounting services

• Communication and marketing platforms (e.g. SMS or email services)

• IT service providers hosting our systems

• Regulatory authorities if required by law

We never sell your personal information.

5. Storage and Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. This includes using secure servers, encrypted storage, password protection, and limiting access to staff or contractors who need it to perform their role.

6. Access and Correction

You can request access to your personal information or ask us to correct it if it’s inaccurate, out-of-date, or incomplete. To do so, please contact us using the details below.

7. Cookies and Website Analytics

Our website may use cookies or tracking tools to improve your browsing experience and measure website traffic. These tools may collect non-personally identifiable information such as your IP address, device type, and pages visited. You can disable cookies via your browser settings.

8. Direct Marketing

We may send you updates, special offers, or service reminders. You can opt out anytime by replying to the message, clicking “unsubscribe,” or contacting us directly.

9. Overseas Disclosure

Currently, Tintify does not disclose personal information to overseas recipients. If this changes in the future, we will take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

10. Complaints

If you believe we have breached your privacy rights, please contact us. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

For questions, requests, or complaints, contact:
Tintify Pty Ltd
Phone: (08) 7092 3858
Email: info@tintify.com.au
Website: www.tintify.com.au
Address: Floor 1 · Westfield Whitford City, 470 Whitfords Ave, Hillarys WA 6025