Tintify’s Job, Invoice & Late Fee Policy
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General Guidelines
Job Area Requirements
- Please move furniture, blinds, curtains, fly screens, and any items obstructing access to windows.
- Ensure at least 1 meter of clear space around windows on the interior side.
- Notify Tintify prior to the appointment if installers need to handle these items, as this may require a recalculation of the quotation.
Window Preparation
- There is no need to clean the windows beforehand; Tintify will handle this as part of the installation.
- If windows are excessively dirty, have stickers, or require other extensive preparation, please address these before the appointment or inform Tintify in advance, as a requotation may be needed.
Confirm Additional Windows
- Please notify Tintify of any additional windows to be tinted before the appointment.
- Additional windows not mentioned in advance may require rescheduling and will need to be requoted to account for in the final quotation price.
Notify of Film Removal:
- Inform Tintify if window film removal is needed. A requote and extended appointment time will be required.
Report Additional Items:
- If the project includes multiple obstructions (e.g., wooden frames, blinds, fly screens), let Tintify know beforehand to adjust the quotation accordingly.
Anti-Harassment and Bullying Policy
At Tintify, we pride ourselves on delivering exceptional service to every customer. In turn, we ask that all customers treat our installers with respect.
Respectful Behaviour:
- Harassment, bullying, or discrimination against Tintify staff will not be tolerated.
- Installers reserve the right to leave an appointment if subjected to such behaviour.
- Customers who feel they have been treated unfairly are strongly encouraged to contact Tintify directly via email or phone call.
- Tintify stands for inclusion, respect, and fairness for all parties involved.
Payment Terms and Late Fee Policy
All payments, including invoices, are due upon completion of the window tinting job.
- If payment is not received within 7 calendar days of completion, a late fee of 5% of the total invoice amount will be applied.
- An additional 5% late fee will accrue every 7 days thereafter until the payment is made in full.
For questions or concerns about payment, please contact Tintify directly.
Acknowledgment
By engaging Tintify’s services, you agree to the terms and conditions outlined in this policy.
Contact Information
For any concerns or additional questions, please contact Tintify’s Team.
Email: info@tintify.com.au
Phone: (08) 7092 3858
Website: www.tintify.com.au
Tintify Australia Pty Ltd
ABN 51 683 092 462
Purpose
This policy outlines customer expectations and guidelines for the smooth execution of window tinting appointments, including preparation requirements, factors affecting pricing, and behaviour standards.
A section at the end of the policy also outlines payment terms and late fees. We encourage all customers to read these terms BEFORE engaging in our services. Please contact our team directly if unsure of any term before proceeding with engaging our services.
Factors Affecting Quotation Pricing
The following items may result in a change to the quoted price if not mentioned during quotation:
- Removal of blinds, curtains, fly screens, or other obstructions.
- Hard-to-access windows (e.g., stairways).
- Frames/seals with excessive paint, stickers, glue residue, or silicone.
- Change of decision (window film was applied and removed due to change of choice).
- Excessive dirt on windows requiring additional cleaning.
- Wooden window frames.
- Old window film requiring removal.
- Glass edges exposed outside of the frame.
Window Film Installation Guidelines
Tintify upholds the guidelines of The International Window Film Association in all jobs completed:
- Installed film on flat glass surfaces is not expected to have the same level of visual quality as glass
- Installed film has a discrete time for full adhesion to be affected since installation uses detergent in the water for installation on the glass. The excess water is squeegeed out, but inevitably, residue of water will remain between the film and the glass. The time to achieve full adhesion (dissolved squeegee marks, water residue etc.) may be extended or shortened according to climatic conditions.
- It should be noted that effects during cure, such as water bubbles, water distortion, and water haze are not to be regarded as defects.
- The glass with applied film shall be viewed at a distance of not less than 6 feet (2 meters). Viewing shall be carried out in natural daylight, not in direct sunlight, and shall assess the normal vision area with the exception of a 2 inch (50mm) wide band around the perimeter of the unit.
- The 2 inch (50mm) wide band around the perimeter shall be assessed by a similar procedure: but a small number of particles is considered acceptable where poor frame condition is present.
- The installation shall be deemed acceptable if all of the following are unobtrusive at 2 metres from the inside of the glass (effects during visual cure should be disregarded): Dirt Particles, Hair and Fibers, Adhesive Gels, Fingerprints, Air Bubbles, Water Haze, Scores and Scratches, Film Distortion, Creases, Edge Lift, Nicks and Tears.
- Edge gaps will normally be 1/32-1/16 inch (1-4mm). This allows for the water used in the installation to be squeegeed out. This ensures that film edges are not raised up by contact with the frame margin. Contact with the frame margin is highly likely to lead to peeling of the film.
- For thicker safety films the edge gaps will normally be 1/32-1/16 inch (1-4mm), with 1/32-1/8 inch (1-5mm) being acceptable for films of ≥ 7 mil (175μ). Combination solar control safety films will also fall within this standard. An edge gap of up to 1/16 inch (2mm) is recommended, especially for darker (tinted, metallized, tinted/metallized, and sputtered) films, to minimize the light line around the edge of the installed film.
- Splicing of films is necessary when larger panels of glass are treated, where both length and width of the glass exceed the maximum width of film. The splice line itself should not be viewed as a defect. This line should be straight and should be parallel to one edge of the frame margin. The two pieces of film may be butt jointed. The maximum gap at any point in the splice line should be 1/64 inch (1mm). Film may be overlapped, spliced or butt jointed.
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For further information on these practices, please contact the International Window Film Association®
P.O. Box 3871
Martinsville, VA 24115-3871
Ph: (540) 666-4932
Fax: (540) 666-4933
Email: admin@iwfa.com
Website: www.iwfa.com
Common House Window Tinting FAQs
To Get You Started With Us
Does Tintify Provide a Lifetime Warranty?
Tintify’s got your back with all films covered by a lifetime warranty. If your film starts peeling, cracking, or the adhesive fails at any point in the future of your home, we’ve got you covered. We’re all about top-notch quality and making sure your tint stands the test of time!
What is the Price Beat Guarantee?
Our Price Beat Guarantee means if you find a better price for the same quality film and service, we’ll beat it. Just show us the quote, and we’ll sort you out. We want you to get the best bang for your buck.
How Long Does Window Tinting Take?
We’re as quick as a flash! Most jobs take just a few hours. We’ll be in and out before you know it, leaving you with windows that look schmick. For most homes, we can wrap it up in 3 to 5 hours tops.
How Do I Clean My Tinted Windows?
Just use a soft, lint-free cloth or sponge with a bit of soapy water. Steer clear of harsh chemicals and rough scrubbers. Give them a gentle wipe and dry with a soft cloth, and you’re all set.
What Kind of Aftercare Does Tintify Offer?
Our aftercare includes all the tips and support you need to keep your tint looking tip-top complete with an aftercare kit and on-dial support. Plus, with our lifetime warranty, you’re covered for any issues. Just give us a shout if you need anything.
Why is Tintify so Affordable?
By being a national tinting brand we are able to drastically cut costs. With smaller tinting companies, they often will charge up because they don’t get many jobs. At Tintify we pass those savings right on to you. No cutting corners, just good old-fashioned value for money.
How is Tintify Better Than Competitors?
Our top-quality films, expert installers, cracking customer service and unbeatable prices set us apart. We’re one of the only companies in Australia to offer such a wide range of films at the lowest prices around. We’re committed to giving you the best tinting experience, bar none. You’ll be stoked with the results, guaranteed.
How Long Does Window TInting Last?
With our top-shelf films and pro installation, your windows will be tinted to last a lifetime. They’re built tough to handle the Aussie sun, so you’re in good hands. Look after them, and they’ll keep your place cool and comfy for yonks.
Does TIntify Tailor My Quote To My Needs?
Too right, we do! We tailor each quote to fit your specific needs and budget. We’ll have a chat about what you’re after and recommend the best films for your situation. You’ll get a quote that’s spot on for you.
How Long Does It Take To Get a Quote?
Quick as a whip! After our initial chat, we’ll have a detailed quote to you within the hour, same day.
Looking For a Better Deal On Your Quote?
Let Us Price Beat It!
At Tintify, we get it. Finding a good deal on home window tinting can be hard. That’s why we offer a price-beat guarantee on competitor’s quotes. Simply send us the quote you are looking to price beat and we will take care of the rest. Premium quality tinting doesn’t have to be expensive with Tintify! 👍
At Tintify, we get it. Finding a good deal on home window tinting can be hard. That’s why we offer a price-beat guarantee on competitor’s quotes. Simply send us the quote you are looking to price beat and we will take care of the rest. Premium quality tinting doesn’t have to be expensive with Tintify! 👍
Our Clients Save Big With Us
As a national brand, we are able to deliver exceptional quality at a fraction of other competitor’s prices.
- Lifetime Warranties
- Price Beat Guarantee
- Largest Variety of Film Shades
- Accredited Tinting Specialists
- Premium Window Films
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Aftercare Checkup and
Support
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Tintify outperforms all our competitors every time because we adhere to the highest professional Australian tinting standards.
We will settle nothing but the best and pride ourselves on superior service, quality and craftsmanship.
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